Forms & FAQs
New Account Applications
Frequently Asked Questions
Discounts
8-15 items - 10% off
15-25 items - 20% off
25- more items - 30% off
We are happy to discuss pricing for run of show and seasonal pricing.
What happens if I cancel an order after confirmation?
Confirmed orders that are canceled after they have been packed and pulled are subject to a 25% restocking fee.
I am paying by credit/debit card. When will my card be charged? In order to expedite the release of your order, rental fees may be charged to your credit/debit card at the time of order confirmation.
Do you charge credit/debit card processing fees?
We do not charge credit/debit card processing fees with the exceptions below:
Orders canceled after your credit/debit card has been run will be subject to a 3% processing fee. Requests to change the form of payment after a credit/debit card has been charged will be subject to a 3% processing fee. What happens if my truck is late/ shoot dates have been postponed? If we are not notified of your schedule change, all items that sit on our dock for more than 24 hours past the scheduled pick-up date are subject to being put back out on the floor.
Orders that are canceled or delayed longer than 2 weeks after they have been packed will incur a 25% restocking fee.
We understand changes in your production schedule; please just let us know so we can work with you.
What happens if the props/set dressing our show rented are never on camera/used?
All items that have left our dock are considered “rented” merchandise, and therefore billed accordingly.
What happens if I pay late?
If your production is on NET 30 terms and payment is not received within 30 days of the date you are invoiced, your NET 30 privileges will be revoked and you will be put on C.O.D. terms. We may hold any additional orders until payment from previous orders is fulfilled in full. Additional discounts applied to your order will be null and void. We reserve the right to charge 1.5% interest that accrues every 30-day period your payment is late.
How do I close out my account?
All rentals are subject to check in. We will determine if there is any damage or loss as soon as possible. Please have a member of your department contact us to make sure your invoices have been paid in full or have valid Purchase Order Numbers (P.O.#’s) and that there are no outstanding items or damage. Extended rental charges will accrue on missing items until your rental is closed out and all outstanding items and loss/damage issues are resolved.
Any more questions?
Just give us a call at (718) 974-7061 or contact us.